How do I reschedule a booking?
Updated 2026-04-21 · Cancellations & refunds
Answer
Self-serve rescheduling is coming soon. Today: confirm the new time with the customer, cancel the old booking in Playvo (this triggers a cancellation email), and have the customer rebook at the new time. Or keep the old slot and note the change in your own records.
Related questions
What happens if a business cancels a booking?
Businesses are required to honour every confirmed booking.
Can customers cancel a booking?
It depends on the business.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
What if a customer opens a chargeback?
Chargebacks and disputes are handled by PayFast and the customer's bank.
Can I give a partial refund?
Yes.