What happens if a business cancels a booking?
Updated 2026-04-21 · Cancellations & refunds
Answer
Businesses are required to honour every confirmed booking. If you cancel a confirmed booking, you are responsible for refunding the customer in full within 7 working days. Playvo does not reverse payments for business-initiated cancellations — you must refund the customer yourself via bank transfer, EasyPaisa, or JazzCash.
Related questions
Can customers cancel a booking?
It depends on the business.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
What if a customer opens a chargeback?
Chargebacks and disputes are handled by PayFast and the customer's bank.
Can I give a partial refund?
Yes.
Who pays the PayFast gateway fee on a refund?
PayFast's gateway fee on the original transaction is generally non-refundable.