Can I give a partial refund?
Updated 2026-04-21 · Cancellations & refunds
Answer
Yes. Because Playvo does not process business-initiated refunds automatically, partial refunds work exactly like full ones — you transfer the agreed amount to the customer via EasyPaisa, JazzCash, or bank transfer. Record the refund in your own accounts.
Related questions
What happens if a business cancels a booking?
Businesses are required to honour every confirmed booking.
Can customers cancel a booking?
It depends on the business.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
What if a customer opens a chargeback?
Chargebacks and disputes are handled by PayFast and the customer's bank.
Who pays the PayFast gateway fee on a refund?
PayFast's gateway fee on the original transaction is generally non-refundable.