Can customers cancel a booking?
Updated 2026-04-21 · Cancellations & refunds
Answer
It depends on the business. Refund policy is set by each business and shown on their booking page. By default, confirmed bookings are final. Contact the business directly to request a cancellation or refund.
Related questions
What happens if a business cancels a booking?
Businesses are required to honour every confirmed booking.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
What if a customer opens a chargeback?
Chargebacks and disputes are handled by PayFast and the customer's bank.
Can I give a partial refund?
Yes.
Who pays the PayFast gateway fee on a refund?
PayFast's gateway fee on the original transaction is generally non-refundable.