When money goes back.

All confirmed bookings are final unless the Business explicitly offers a more generous refund policy on their page.

When a Business cancels a confirmed booking, they are required to refund the Customer in full within 7 working days.

Playvo does not automatically reverse payments. The Business must process the refund themselves via bank transfer, EasyPaisa, JazzCash, or any mutually agreed method. Businesses that repeatedly cancel and fail to refund may have their Playvo account suspended.

The default is no refund once a booking is confirmed. Some Businesses offer partial or full refunds if cancelled a certain number of hours in advance — this is shown on the Business's booking page. Customers should contact the Business directly to request a refund.

If a Customer does not show up for a confirmed booking, the Business keeps the payment. Businesses may mark the booking as “No-show” in the dashboard for their records.

• Payouts to Businesses:approximately 2–3 working days after a successful booking, via PayFast's settlement schedule, subject to weekends and Pakistani public holidays.
• Refunds to Customers:once the Business initiates a refund, it typically takes 5–10 working days to appear on the Customer's card or wallet. Timing is controlled by the issuing bank, not Playvo.

If a Customer cannot reach the Business or feels a refund is owed but unpaid, they can:

• Email [email protected] with the booking reference and we will mediate in good faith.
• Open a dispute with their card issuer or PayFast directly. Chargeback amounts and fees will be deducted from the Business's future payouts per our Terms.

For refund questions specific to a booking, contact the Business first (their contact details are on their Playvo page). For platform or policy questions, email [email protected].