What if a customer opens a chargeback?
Updated 2026-04-21 · Cancellations & refunds
Answer
Chargebacks and disputes are handled by PayFast and the customer's bank. Disputed amounts and any fees are deducted from the business's future payouts. Businesses are expected to respond with booking proof within 48 hours.
Related questions
What happens if a business cancels a booking?
Businesses are required to honour every confirmed booking.
Can customers cancel a booking?
It depends on the business.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
Can I give a partial refund?
Yes.
Who pays the PayFast gateway fee on a refund?
PayFast's gateway fee on the original transaction is generally non-refundable.