Can I block a customer who cancels repeatedly?
Updated 2026-04-21 · Cancellations & refunds
Answer
Not at the account level yet. For now, note their email and politely decline future bookings by cancelling them and refunding. Customer block lists are on the roadmap.
Related questions
What happens if a business cancels a booking?
Businesses are required to honour every confirmed booking.
Can customers cancel a booking?
It depends on the business.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
What if a customer opens a chargeback?
Chargebacks and disputes are handled by PayFast and the customer's bank.
Can I give a partial refund?
Yes.