Who pays the PayFast gateway fee on a refund?
Updated 2026-04-21 · Cancellations & refunds
Answer
PayFast's gateway fee on the original transaction is generally non-refundable. When you refund the customer, you decide whether to absorb that fee or deduct it from the refund amount. Most businesses absorb it as a cost of cancellation.
Related questions
What happens if a business cancels a booking?
Businesses are required to honour every confirmed booking.
Can customers cancel a booking?
It depends on the business.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
What if a customer opens a chargeback?
Chargebacks and disputes are handled by PayFast and the customer's bank.
Can I give a partial refund?
Yes.