What if a customer disputes a no-show charge?
Updated 2026-04-21 · Cancellations & refunds
Answer
If the customer opens a chargeback claiming the service was not provided, the dispute is reviewed by their bank via PayFast. Your defence: show timestamps of the confirmed booking and evidence they did not show up. A clear no-show policy on your page helps win disputes.
Related questions
What happens if a business cancels a booking?
Businesses are required to honour every confirmed booking.
Can customers cancel a booking?
It depends on the business.
How long does a refund take to appear?
Once a business initiates a refund, it typically takes 5–10 working days to appear on the customer's card or wallet.
What if a customer opens a chargeback?
Chargebacks and disputes are handled by PayFast and the customer's bank.
Can I give a partial refund?
Yes.