The customer's payment page is stuck — what do they do?

Updated 2026-04-21 · PayFast

Answer

Ask them to refresh, confirm their bank's 3D-Secure OTP prompt, and try again. If it still fails, the slot will release automatically after 10 minutes and they can rebook. If their card is rejected repeatedly, they should try a different card, EasyPaisa, or JazzCash.

Related questions

Is PayFast safe and certified?

Yes.

Do Playvo bookings accept international cards?

Yes.

Does PayFast use 3D-Secure?

Yes.

Does PayFast support Raast?

Yes.

How does PayFast protect against fraud?

PayFast runs real-time fraud detection (FRMS) on every transaction and enforces 3D-Secure OTP on cards.

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