What happens if a customer's payment fails?
Updated 2026-04-21 · Payments & payouts
Answer
The slot is held for 10 minutes while payment is in progress. If payment fails or times out, the slot is automatically released and the customer sees a retry option. Nothing is charged and the booking is not created until payment succeeds.
Related questions
How long do businesses take to receive funds from bookings?
Funds are settled to your account within 2–3 working days of a successful booking.
Where do my funds land?
Funds are paid into the payout method you set in your Playvo settings — an EasyPaisa number, a JazzCash number, or a Pakistani bank account via IBAN.
What payment methods can customers use?
Customers can pay by debit card, credit card (Visa, Mastercard, UnionPay), mobile wallets (EasyPaisa, JazzCash), and Raast, through PayFast's hosted checkout.
How much does Playvo charge?
Playvo charges zero platform commission.
What currency does Playvo use?
All pricing, payments, and payouts on Playvo are in Pakistani rupees (PKR).